Privacy Policy

Last updated: 26 September 2026

1. What this policy covers

Reloveo ("we", "us") is operated as a sole proprietorship in India. This policy explains what personal data we collect when you use reloveo.com and how we handle it. It is written to be compliant with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and aware of the GDPR.

2. Data we collect

When you use the analyzer we receive:

• The conversation text or screenshots you upload
• Your IP address (for rate limiting and abuse prevention)
• Browser and device information sent automatically by your browser

We do not require you to create an account or provide your name or email to receive a free analysis. You may optionallycreate a passwordless account (sign-in by email magic link) to save and track your analysis results over time — see "Optional accounts" below.

3. How we process your conversation

• Sender names are anonymized to "Person A" and "Person B" before the conversation is sent to our AI provider.
• Phone numbers and email addresses inside the conversation are scrubbed and replaced with [phone] / [email] placeholders.
• The anonymized transcript is sent to Google's Gemini API for analysis.
• We do not save your raw conversation, screenshots, or the anonymized transcript on our servers.
• The free preview is written first. So that the full report can be written only if you choose to unlock it, your browser keeps an encrypted copy of the anonymized transcript in that tab. Only our server can read it, it is cleared when you close the tab, and it is sent back to us only when you unlock the full report (after paying or using a code). We don't keep it.
• Google may temporarily process the input under their API terms; see Google's Gemini API terms.

Optional accounts & saved results

If you choose to create an account, we store your email address (used only to sign you in), the name you give us (used only to greet you — you can change it at any time), and the numeric results of your analyses — the score, band, the component scores, the anonymized label counts, and the measured statistics — so you can track how your results change over time.

We still never store your conversation, the written analysis narrative (which can quote messages), or any names from your chats against your account — only numbers. You can sign out at any time, and you can ask us to delete your account and its saved results by emailing contact@reloveo.com.

4. Two-party consent

When you analyze a conversation, you also process personal data of the other party. By using Reloveo you confirm that you have permission to analyze the conversation, or that the conversation is your own communication. You are responsible for compliance with the laws that apply to you.

5. Your rights

Under the DPDP Act you have the right to:

• Ask what personal data we hold about you
• Ask us to correct or delete it
• Withdraw consent for ongoing processing
• Lodge a complaint with the Data Protection Board of India

6. Cookies and analytics

We use only the minimum cookies required for the site to function. To understand how people use Reloveo — for example how many visitors run a free preview and how many unlock a report — we use two analytics tools: Vercel Web Analytics and PostHog (hosted in the United States).

• They receive page visits and simple steps such as "preview shown" or "report unlocked", plus your approximate country, browser and device type.
• They never receive your conversation, your report, the names in your chat, or anything you type. Screen recording is switched off.
• They set no cookies. PostHog keeps a random ID in your browser's session storage, which is cleared when you close the tab, so we can't recognise you on a later visit.

7. Children

Reloveo is not intended for users under 18. You must confirm you are 18 or older before each analysis.

8. Grievance Officer

For data-protection questions or complaints, contact our Grievance Officer:

Vikesh Kumar
Email: contact@reloveo.com
We respond within 30 days.

9. Changes

We may update this policy. The "Last updated" date at the top shows when. Material changes will be highlighted on the homepage.